Privacy Policy

Urban Big Box is an online store for car accessories, electronics, gadgets, home decor, and everyday essentials in the United Arab Emirates. In this policy, “we”, “us”, and “our” refer to Urban Big Box.

For questions about this policy or your personal information, email support@urbanbigbox.com or call +971 52 513 5013.

When you submit an order, we collect your name, phone number, delivery address, city or emirate, selected products, quantities, and order totals. These details help us process and deliver your order and answer questions about it.

If you subscribe to our newsletter, we record the email address you provide. If you submit a product review, we collect your reviewer name, rating, and review text; your name and review may appear publicly on the product page. Please do not include private contact or payment details in a review.

When you contact us by email, phone, or WhatsApp, we receive the information you choose to share, such as an order reference, your enquiry, or product photographs. The current website checkout does not request payment-card details.

We use order and contact information to handle purchases, arrange delivery, provide product support, respond to complaints, and manage return or warranty enquiries. We also use relevant records to maintain our business accounts, meet legal obligations, and investigate misuse of the store.

Newsletter sign-ups are separate from checkout. You can ask us to remove your newsletter email at any time by contacting support@urbanbigbox.com. Order contact details are used for order-related communications.

The store uses session and security cookies to support website functions and protect form submissions. Your browser also stores your cart and wishlist using local storage, so your selected items can remain available between visits on the same browser.

You can remove saved items through the store or clear cookies and site data in your browser settings. Clearing or blocking this storage may reset your cart or wishlist and affect form functionality.

Your browser connects to external services when loading resources such as hosted fonts or externally hosted product images. Those providers receive technical connection information, such as your IP address, and their own privacy policies apply to their services.

Order fulfilment may require sharing your name, delivery address, phone number, and relevant order details with delivery partners. Hosting, technical support, and other service providers may process information needed to operate the store. Information may also be disclosed where required by law or to resolve a legal claim.

If you follow a social link or contact us through WhatsApp, you are using a third-party service with its own privacy practices. Where a service provider processes information outside the UAE, applicable data-transfer requirements must be respected.

Order, support, and transaction records are kept for the purposes described here, including applicable accounting, legal, and dispute-resolution requirements. The appropriate retention period depends on the record and its purpose; information should be deleted or anonymised when it is no longer needed.

No internet transmission or storage system is completely secure. Please avoid sending payment-card details, passwords, or unnecessary identity documents through reviews, email, or chat.

Subject to applicable UAE data-protection law, you may request access to or correction of your personal information, request deletion or restriction of processing, or withdraw consent where processing relies on it. Some records may need to be retained to fulfil an order or meet a legal obligation.

Send requests to support@urbanbigbox.com with enough information to identify the relevant order or interaction. We may need to verify your identity before releasing or changing personal information. You may also raise a concern with the competent UAE authority.

We may update this policy when our store, services, or legal requirements change. The date on this page identifies the latest revision. Please contact us if you have a question about how a change affects your information.